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privacy policy

This Privacy Policy is applicable to any personal information, which is given by You to Us ("User Information") via the web site located at www.charitychallenge.com ("Site"). This Policy is devised to help you feel more confident about the privacy and security of your personal details.

"You" shall mean you, the user of the Site. "We/Us" means Challenges (Un)Limited, trading as Charity Challenge and any member of the Challenges (Un)Limited organisation. "Users" means the users of the Site collectively and/or individually as the context allows.

We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation.

data collection

When using the Site You may encounter areas such as 'book now', 'request a brochure' or 'submit photos to the gallery' where You may be asked to enter User Information. Such User Information will only be used for the purposes for which it was collected, or for any other purposes specified at the collection point and in accordance with this Privacy Policy. 

how we may use your data

By entering Your User Information, You accept that we may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf.
We shall be entitled to use Your User Information for the following purposes:

  • In order to operate the challenge for which you book. You will provide Us with a certain amount of personal data, which We will process for the purposes of marketing and administering the challenge. Examples of this processing include (but are not limited to) informing the airline, ground handler and tour leader of any dietary requirements, allergies, or medical conditions. Your name, occupation, date of birth and passport number is required for Us to process any group visas, or for hotel reservations overseas. Your name, age and address plus medical conditions are needed by the insurance company to provide adequate cover for You.
  • In order to enable Us to comply with any requirements imposed on us by law.
  • In order to send You periodic communications (this may include e-mail), about features, products and services, events and special offers, unless you tell us not to do so. Once You book a challenge with us, We will automatically add you to our mailing list to receive further updates from time to time about our challenges.   We will not market any challenge for any specific charity other than the one you are currently supporting and we will not pass on your details to any other person or company for marketing purposes.  You may opt out of the mailing list at any time by emailing info@charitychallenge.com, and when we contact you by email we will always give you the option of opting out of any future communications. Also, if at any time you decide you would rather not receive news, information and offers from us, you can let us know by writing to Charity Challenge, 22-23 Arcadia Avanue, , London, N3 2JU, England.

Please note that we do not disclose your personal information to third parties to enable them to send you direct marketing.


You should be aware that information and data may be automatically collected through the use of Cookies. "Cookies" are small text files that store basic information that a web site can use to recognise repeat site visits and as an example, recall your name if this has been previously supplied. We may use this to observe behaviour and compile aggregate data in order to improve the Site, target the advertising and assess general effectiveness of such advertising.

Cookies do not attach to Your system and damage Your files. If You do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows You to deny or accept the Cookie feature. Note, however, that "personalised" services may be affected if the cookie option is disabled.

We use the following types of cookies on our website:

Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.

security and data retention

Security is very important to Us. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User information.

We will comply with all relevant Data Protection legislation in relation to the period for which We retain any information You disclose to us.


You may notify Us of any updates, amendments and corrections to previously collected User Information by using the Feedback Form link in the Contact Us section of the site.

We may change this privacy policy from time to time and you should check these regularly. Your use of the Charity Challenge Site will be deemed an acceptance of the privacy policy existing at that time.


Any queries or comments about this policy should be forwarded to info@charitychallenge.com

Any site that you may connect to from here is not covered by this Privacy Policy.