Booking with Confidence

The team at Charity Challenge are all itching to get back outside and support you on your charity challenge journey, as you raise some much-needed funds for a charity close to your heart. 

During these unsettling times our Charity partners need our support more than ever. The current situation puts them in an extremely vulnerable position as a huge portion of their income comes directly from fundraising events such as the London Marathon and other challenge events and races which they have now lost. Now is the time we all need to come together to ensure we can continue to help those most in need.

We understand that there may be a little uncertainty around booking in the current climate so we have pulled together the below information to help you book your next Charity Challenge with absolute confidence.

Cancellation flexibility

For any bookings made during the next two months (from 01 June 2020 to 31 July 2020), for an overseas challenge departing before 31 March 2021, we will give you the right to cancel and get a full refund of your registration fee up to 90 days before the challenge is due to depart. That’s for any overseas trip departing in the next ten months! We want people considering booking a trip now, to have 100% confidence that their registration fee is protected and that they can cancel without any penalty for whatever reason.*

* For any Trek to Machu Picchu bookings, where Inca Passes have been bought and paid for, we will refund the registration fee less £75 to cover the direct costs incurred for your booking. If the passes have not been purchased, we will refund you in full.

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Registration fee in installments

For most international trips, you can book and pay your registration fee in two instalments, over two months. You pay the first instalment at the time of booking and we will automatically take the second instalment from your credit or debit card 31 days later. Please note that when paying your registration fee in instalments, a £10 admin fee will be added to your first registration fee payment. Please note that your booking will not be processed (and we will not send an authorisation request to your charity) until we receive the payment for your second instalment. Your place on the challenge will only be held until 31 days from your initial booking. If we are unable to take your second instalment, your booking will be cancelled, and normal cancellation terms will apply. See terms and conditions

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What happens if my Challenge cannot run due to Covid-19?

Please rest assured that if Charity Challenge cannot operate a challenge in the host country due to Covid-19, we will offer you a number of options including the chance to:

• postpone your challenge to a later departure of the same challenge (this year or next)
• join any other overseas Charity Challenge trip from our extensive portfolio (this year or next)
• transfer your place to another person
• receive a refund of monies paid for the challenge

Please note that in most cases, where trips can be rescheduled in the same financial year, we are waiving our standard admin fees.

What if I postpone the challenge and then the later revised trip is also affected and cannot run due to Covid-19?

Even if you move on to another challenge later in the year or next year, if we still find ourselves in a position where we cannot operate the challenge in the host country due to Covid-19, we will offer you the same options as above, to postpone, to change trips, to transfer your place to someone else or to receive a refund.

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What if there is no official advice against travel, but I want to cancel within 90 days of departure?

We respect that some people may feel more comfortable staying at home, and not travelling regardless of the destination or official advice. If you choose to cancel, we will action your request but where there is no FCO advice against travel, our standard cancellation terms will apply (see terms and conditions).

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What financial security do Charity Challenge provide?

We provide financial security for flight-inclusive packages by way of our Air Travel Organiser’s Licence (number 6546), issued by the Civil Aviation Authority. When you buy an ATOL protected flight-inclusive challenge from us you will receive an ATOL Certificate in your account area. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk.

Not all challenge or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book flight inclusive packages originating in the United Kingdom. We also provide full financial protection for any challenges that are packages but DO NOT include flights (and where you are joining from a European country), by way of an insurance policy held with International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates. For further information please go to www.ipplondon.co.uk.

We hope the above information provides some support and also some comfort in booking with Charity Challenge, but if you have any further questions please do not hesitate to get in touch or look at our frequently asked questions:

• UK Challenges 
• Overseas Challenges

Email : info@charitychallenge.com 

Call : +44 (0)20 8346 0500

The outdoors are calling …. Time to make some new Charity Challenge memories!!