Taking on a Charity Challenge is an amazing experience, but like any new venture, it can feel daunting at first. That’s why we offer support at every step – from booking, to pre-challenge prep, and post-challenge inspiration and offers. You’ll find everything you need in one place after you book: your Participant Account Area, including training plans, fundraising guidance, visa and insurance info, kit lists and more. Keep reading for a full breakdown of the support we provide our participants.
Signing Up Made Easy
1. Choosing Your Challenge
- Our Choose Your Challenge page lists all of our available challenges. Use the Filter button to search according to dates, locations, activity types and difficulty levels. Our blog Where to Start: Choosing a Challenge breaks this down in more detail for you.
- Each challenge has a dedicated Trip Notes document answering FAQs on itinerary, packing, fundraising deadlines and more – download to read at your leisure and avoid repeated website visits. You can also watch our YouTube videos to get a feel for the challenge!
2. Choosing Your Charity
- On open challenges, you can select any UK or Irish registered charity to support! The good news is, we are already partnered with thousands to choose from – and if you can’t see your preference on our site, we get in touch with them after you book to let them know you wish to fundraise for them. Once your chosen charity has authorised you as a supporter, you’re then free to start fundraising!
3. After Your Booking is Confirmed
- Booking and admin support is always available at info@charitychallenge.com and over the phone on +44 (0)20 8346 0500. Our offices are open from 9:00am – 5:00pm weekdays, excluding UK Bank Holidays.
- If you need to make a change, or have further queries that you can’t see answered within your Participant Account Area or our helpful T&Cs, get in touch and our team would be delighted to help!
Preparing For Your Challenge
1. Training
- Getting fit ahead of your challenge is a vital part of preparation. We provide trekking and biking training plans, available in your Participant Account Area, which offer a structured approach to help you build fitness steadily. While everyone’s needs differ, these plans offer clear guidance and tips to help you get the most from your training.
- If your challenge involves altitude trekking, you can join a free online group consultation with our partners at The Altitude Centre for expert advice on altitude training and acclimatisation. You’ll also receive 50% off bespoke altitude training plans!
- You can also take advantage of our Challenge Training offer, to help you get a feel for the experience ahead of your overseas departure. If you have an active overseas booking with us, you will receive 50% off the registration fee of selected UK challenges. Full details and T&C’s here.
2. Kit Lists & Discounts
- Each challenge has a specific Kit List, found on the challenge webpage or within your Participant Account Area. These are created by our amazing leaders and Operations Managers. With years of experience between them, they will most definitely include things you haven’t thought of, reducing any last minute ‘packing panic’!
- We also offer participants exciting discounts and member-only benefits from an array of quality outdoor clothing and equipment specialist stores, click here to learn more!
3. Travel Admin & Prep
- In the Insurance tab of your account area, you’ll find suggestions and advice as to who is best to purchase your travel insurance with (if needed) and important considerations, specific to your challenge.
- For overseas trips, we know applying for Visas can be daunting and complex! Therefore, we provide you with a Visa Application Advice document in your account area, which will walk you through what you need to do, when by, costs, and troubleshoot any questions. Our experienced Operations Managers compile these in collaboration with our ground team and official government advice.
- We provide guidance and advice on vaccinations and travel health. While we’re not medical professionals, we direct participants to trusted sources like the Travel Health Pro website and always recommend consulting your GP for personalised advice.
4. Fundraising & Reaching Your Targets
- While your chosen charity manages and monitors your fundraising, Charity Challenge provides guidance and inspiration to help you succeed. As well as inspirational blogs, you’ll find an A–Z of fundraising ideas in your account area and printable hard-copy sponsorship forms.
- If you’re concerned about reaching your target, email info@charitychallenge.com and we will liaise with your charity for support. For charity-specific queries, we happily direct participants to the experts at their chosen charity, ensuring you always have the best support for reaching your goals.
Support During Your Challenge
- By now, you’ve finally made it to your challenge – but our support doesn’t stop there! On UK challenges, you’ll be led by our expert Challenge Leaders, who manage the event on the ground, oversee challenge timings and prioritise your group’s safety throughout. Should it be needed, a challenge support vehicle is provided to give peace of mind.
- All of our participants receive a Charity Challenge-branded neck buff & medal. On overseas challenges, we also provide you with a branded technical-t-shirt!
- On overseas challenges, each group will be fully supported by a first-aid trained, English-speaking expedition leader, local guides and support team. Our amazing team are highly trained and super friendly; always happy to support with challenge struggles and boost your motivation when it gets tough!
Returning Home: The Journey Continues
- Your Charity Challenge journey doesn’t end at the finish line. After your challenge, we’ll check in to hear your feedback and to celebrate your achievement with a PDF certificate you can print or share online.
- It’s not unusual to catch the ‘challenge bug’ after your first, so if you haven’t already, we’d suggest you sign up to our newsletter and follow our socials for all the latest challenge news, offers and inspiration. Even better, you’ll automatically be part of the Charity Challenge Loyalty Club – where repeat challengers can save up to £100 off registration fees (click here for full details and T&Cs).
Charity Challenge supports you at every step, so you can focus on achieving your goals and having the experience of a life-time!
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